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Privacy Policy

Effective Date: 1 January 2026 · Last Updated: May 2026

Action Against Poverty (AcAP) Trust 

 

1. Introduction

Action Against Poverty (AcAP) Trust ("AcAP", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who interact with our website at www.acaptrust.org. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to your personal data.

By using our website, submitting a contact form, or making a donation through our platform, you agree to the practices described in this policy. If you do not agree, please refrain from using our website.

 

2. Who We Are

AcAP Trust is a non-governmental organisation legally registered in Zimbabwe. We are dedicated to addressing the root causes of poverty through innovative, sustainable, and community-centred programmes across Zimbabwe.

For any privacy-related queries, you can contact us at:

 

3. Information We Collect
3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

  • Submit a contact form on our website — we collect your name, email address, and the content of your message

  • Make a donation through our website — we collect your name, email address, and payment details processed securely via PayPal

  • Sign up to receive communications from us

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through Google Analytics and standard web technologies, including:

  • Your IP address and approximate geographic location

  • Browser type and version

  • Pages visited and time spent on each page

  • Referring website or source

  • Device type (desktop, mobile, tablet)

This information is collected in aggregate and is used to understand how visitors use our website so we can improve the user experience.

3.3 Cookies

Our website uses cookies — small text files stored on your device. We use the following types of cookies:

  • Essential cookies: necessary for the website to function correctly

  • Analytics cookies: used by Google Analytics to track website usage patterns

  • Social media embed cookies: used when social media content is embedded on our pages

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to enquiries submitted through our contact form

  • To process donations made through our website

  • To send donation receipts and acknowledgements

  • To communicate updates about our programmes and impact, where you have consented to receive such communications

  • To analyse website usage and improve our online presence

  • To comply with applicable legal and regulatory obligations

We will never use your personal information for purposes that are incompatible with those listed above without first obtaining your consent.

 

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving communications from us

  • Contract: where processing is necessary to fulfil a transaction, such as processing your donation

  • Legitimate interests: where we have a legitimate interest in processing your data, such as improving our website through analytics, provided this does not override your rights

  • Legal obligation: where we are required to process your data to comply with applicable law

 

6. Third Party Services
6.1 Google Analytics

We use Google Analytics to collect anonymised data about website usage. Google may process your data in accordance with their own privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6.2 PayPal

Donations made through our website are processed by PayPal. When you make a donation, you will be redirected to PayPal's secure payment platform. AcAP Trust does not store your payment card details on our servers. PayPal's privacy policy is available at www.paypal.com/privacy.

6.3 Social Media Embeds

Our website may include embedded content from social media platforms including Facebook, Twitter/X, and Instagram. These platforms may collect data about your interaction with embedded content in accordance with their own privacy policies. We recommend reviewing the privacy policies of each platform.

 

7. Data Sharing

AcAP Trust does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • With service providers who assist us in operating our website and processing donations, strictly for those purposes

  • Where required by law, court order, or regulatory authority

  • To protect the rights, property, or safety of AcAP Trust, our staff, or the public

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Contact form submissions are retained for up to 2 years from the date of submission

  • Donation records are retained for a minimum of 7 years in compliance with financial record-keeping requirements

  • Analytics data is retained in accordance with Google Analytics' standard retention periods

 

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmission, and access to personal data is restricted to authorised personnel only.

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted to or from our website.

 

10. Your Rights

Subject to applicable Zimbabwean law and international best practice, you have the following rights in relation to your personal data:

  • Right of access: you may request a copy of the personal data we hold about you

  • Right to rectification: you may request that we correct any inaccurate or incomplete data

  • Right to erasure: you may request that we delete your personal data, subject to certain conditions

  • Right to object: you may object to the processing of your personal data for direct marketing purposes

  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@acaptrust.org. We will respond to your request within 30 days.

 

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website with the effective date noted at the top. We encourage you to review this policy periodically.

 
13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and fairly.

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